Outlook not downloading emails?  Here are ways to fix this problem

Outlook not downloading emails? Here are ways to fix this problem

  • Post category:people

Need help uploading your emails to Microsoft Outlook? Getting to your emails on time can be manageable, especially if you rely on them for work.

In this article, we will explore several potential causes for this problem and provide information on how to fix this frustrating problem. If this is not the first time something like this has happened, you can use email transfer software to migrate your inbox to another account. But first let’s see what you can do with Outlook.

Potential causes of Outlook not downloading emails

One of the most common reasons is a poor or unstable internet connection. When the connection is slow or lost, Outlook may not download new mail. This can also happen due to synchronization errors between the mail server and the client or outdated settings that do not match the mail account.

Another factor may be software updates. Outlook uses Microsoft Exchange to connect to mail servers, which updates released by Microsoft may impact. If you’re having trouble with Outlook, it’s worth checking to see if recent updates or changes may have caused the problem.

Also, if your anti-virus software needs to be updated or patched, it can interfere with Outlook’s ability to download mail. Other possible causes can be corrupt Outlook data files, incorrect account settings, or full storage quota, to name a few.

How to Fix Outlook Won’t Download Emails

Check for updates

If you’re having trouble downloading new messages, the first thing to do is check for software updates. Microsoft frequently releases updates to fix bugs and improve functionality. Launching Microsoft Outlook, clicking on the “File” tab and selecting “Office Account” will allow you to check for software updates.

If an update is available for Outlook, download and install it. Once the update is complete, restart Outlook to see if you can download your mail.

Check your internet connection

As mentioned earlier, poor or unstable internet connectivity is a common cause of the problem. Check if your Wi-Fi or Ethernet connection offers sufficient speeds and stability.

Make sure other devices using the same connection use less bandwidth. If a slow or lost connection is the identified problem, try restarting your router or modem to see if that helps.

Check your antivirus software

Some anti-virus software can interfere with Outlook’s ability to download email. Check your anti-virus software settings to make sure they are not preventing Outlook from working as it should. If necessary, update or notify your anti-virus software settings to allow email communication.

Refresh your email account

If your device or account is offline for some reason, Outlook may stop downloading new messages. Try refreshing the account by disabling it in Outlook, closing it, reopening it, and then re-enabling it.

To deactivate the account, go to the “File” tab, select “Account Settings”, then click “Account Settings” again. Next, choose your email account, click the “Edit” button and uncheck the box allowing automatic send/receive operations.

Delete or archive old messages

The customer can stop downloading new correspondence if your mailbox is full or nearly full.

Delete or archive some older emails to free up space in your mailbox. You can use the Outlook Cleanup Tool or any other email archiving software to automate this process.

Repair corrupt data files

If your Outlook data files are corrupted then it may affect the downloading of emails. To fix this, go to the “File” tab, select “Account Settings” and click “Account Settings” again. Next, choose the “Data Files” tab, select the appropriate data file, click the “Settings” button, and then choose “Repair”.

Check account settings

Email account settings can sometimes prevent Outlook from downloading new messages. Check the account settings to make sure you’ve entered the correct information, including incoming and outgoing server addresses.


Not being able to access your inbox can be frustrating, but there is a solution. Still, it may take some time and some troubleshooting to figure out the cause of the problem and the best way to fix it. If the problem persists, consider contacting Microsoft Customer Support.